Software for dine-in restaurants: tables, captains and kitchen

Guests order at the table, captains stay in control

Guests scan the table QR and order from their own phone. For a full-service restaurant that wants staff in charge of each table, optional captain mode, switched on for your restaurant on request, adds table sessions: a table’s QR accepts orders only after staff open the table, and one tap on “close all” turns every table’s QR off. In optional captain mode, captains also order from the same menu for guests who prefer to ask, and a dish marked sold out is off every ordering screen at once.

A live floor plan

Optional captain mode includes a visual floor plan with zones, drag-and-drop tables, table timers and unpaid-bill indicators, so captains can see at a glance which tables need attention, plus today’s session history. Details are on the table management page.

Call a waiter from the table

Dine-in guests get four buttons on the same table QR page they order from: Water, Call Waiter, Cutlery / Napkins, Get Bill. The kitchen screen chimes, shows a banner with the table number, and staff acknowledge in one tap. Repeat taps within 60 seconds are merged into one request. More on calling a waiter from the table.

Kitchen display and KOTs

QR and counter orders appear on the same kitchen display (online orders once they’re paid), which updates in real time, resyncs on its own after a Wi-Fi drop and reads each new order aloud in Hindi, Marathi or English. With the KioSync Windows app and a LAN thermal printer, a KOT prints as soon as a cash order is placed, and online orders print once they’re paid. With the Windows app, staff can also reprint an order’s tickets from the admin.

A running bill for each table, with GST invoices

In optional captain mode, orders join the open table’s running bill, the captain settles that bill at the table and records whether the guest paid by cash, UPI, card and so on, and a table can’t be closed while it has unpaid orders. Guests can also pay online from their phone through your own gateway, or at the counter. Each paid order gets its own invoice number, on a GST tax invoice with your GSTIN and the CGST/SGST split; outlets that aren’t GST-registered get a Bill of Supply. See GST billing.

Staff roles and an activity log

Give each person the access they need with five roles: owner, manager, counter, captain and kitchen. Managers can’t see sales or staff data. An activity log records who changed menus, prices, payments and settings.