Refund & Cancellation Policy

Last updated: June 13, 2026

This policy applies to subscription payments made to KioSync (operated by KioSync).

1. Scope — Read This First

KioSync charges restaurants a software subscription fee. This Refund & Cancellation Policy applies only to that subscription fee paid to KioSync.

Refunds for food orders / payments made by end-customers are NOT handled by KioSync. Because online payments use the Restaurant's own payment gateway (BYOK), customer payments settle directly to the Restaurant. Any refund of a customer's order is the sole responsibility of the respective Restaurant, processed through the Restaurant's own gateway/bank. KioSync neither holds these funds nor issues such refunds.

2. Subscription Fees

Subscription fees are payable monthly in advance and are non-refundable except as expressly stated below. A one-time setup/training fee, where charged, is non-refundable once setup has begun.

3. Free Trial

KioSync offers a 15-day free trial. You may cancel any time during the trial at no charge. If you do not cancel before the trial ends, your paid monthly subscription begins automatically.

4. Cancellation

You may cancel your subscription at any time by emailing founder@kiosync.in or via your account settings. On cancellation, your access continues until the end of the current paid month; it is not renewed thereafter. We do not provide refunds or credits for partial/unused periods, except as in Section 5.

5. Limited Refund Window

If you cancel within 7 days of your first subscription payment (after the trial) and have not made substantial use of the Service, you may request a refund of that subscription fee, less any setup/training fee and the value of benefits already used, at our reasonable discretion. This does not apply to renewals.

6. Termination by Us

If we terminate your subscription without cause, we will refund the unused, pro-rated portion of your prepaid subscription fee. No refund is given where termination results from your breach of the Terms, non-payment, fraud, or misuse.

7. Refund Processing

Approved refunds are processed to the original payment method within 7–14 business days (your bank may take additional time).

8. Changes

We may update this policy; continued use after changes constitutes acceptance.

KioSync · founder@kiosync.in