Online payments through your own gateway, with zero commission

Your gateway, your money

KioSync works on a bring-your-own-gateway model. Guests pay through your own Razorpay, PayU or PhonePe account, the money settles straight to your bank, and KioSync takes no commission on it.

KioSync is a software provider, not a payment aggregator: it doesn’t hold, collect or route your guests’ payments. We connect your gateway account during setup. Your relationship with the gateway, including settlement, chargebacks and guest refunds, stays between you and the gateway, as section 4 of the Terms sets out.

Pay first, then cook

With cash turned off, every order is paid online first: the kitchen sees an order only after the gateway confirms payment, and nothing prints until then. If a guest starts paying and gives up, the order cancels itself after 20 minutes, so abandoned orders never reach the kitchen. Pay-first works the same for dine-in and takeaway orders.

Razorpay opens its checkout on the same page, while PayU and PhonePe take the guest to their payment page and back. Either way, KioSync marks an order paid only when the gateway confirms the payment. Pay-first, with cash turned off, is also one of the switches that keep unwanted orders out of your kitchen.

Cash and counter payments

If you keep cash on, guests can choose to pay at the counter. Staff mark the order paid and record whether the guest paid by cash, UPI, card and so on. Marking it paid finalises the bill and, with the KioSync Windows app, prints it.

At the table, guests can pay online from their own phone if you take online payments. In the optional captain mode, switched on for your restaurant on request, a captain can settle a table’s running bill from the floor plan and mark it paid. Staff see the payment status of every order in the admin panel’s orders list.

Choose what you accept

In the admin panel, turn cash and online payment on or off for your restaurant:

• Online only: every order is paid before the kitchen sees it.
• Cash only: guests order from the table and pay at the counter.
• Both: guests choose at checkout, and online orders still wait for payment before they reach the kitchen.

You can change these switches whenever your service changes, for example online only during a busy lunch rush. Whichever you choose, the payment method is recorded on each order, so your GST billing and your CA’s export show how each bill was paid.

Keys kept safe

Your gateway’s secret keys are encrypted at rest and never shown again after saving. They are write-only: once saved, nobody can read them back from a KioSync screen.

Each restaurant’s payment settings are kept separate from every other restaurant’s. KioSync doesn’t store your guests’ card numbers or banking details; online payments are handled by your own gateway. See how KioSync handles security more broadly.

Not available yet

Some payment features restaurants ask about aren’t in KioSync yet:

• Split bills, tips and service charge.
• Coupons and discount codes.
• Refunds from inside KioSync. Refund a guest through your own gateway or bank instead.
• Card-machine or UPI soundbox integration. Staff record card and UPI payments taken on your own devices by hand.